Subscription & Connection Help

You can create an account with a username and password—no email address required. Save both in a password manager you can access, rather than relying only on your browser’s autofill. When signing in, make sure you’re on the VPNSon user panel, then check your keyboard layout, capitalization, and any extra spaces. Since account creation doesn’t use email, don’t assume email recovery is available. If you can’t sign in, check whether you’re still logged in on another device, then explain the issue through an available panel support channel. Never include your password in a support request, and don’t post account or subscription details in public forums.

Sign in to the user panel and look for the subscription section in your account overview, then import it by following your client’s instructions. To refresh your routes, find the current subscription or configuration in the client, update it, then return to the route list and reconnect. If the subscription link in the panel has changed, retrieve the current link and replace the old one saved in your client. Restarting the app alone usually won’t change the subscription source. After updating, confirm that the active configuration is the one you just refreshed, not an older one. Your subscription link contains account access credentials, so protect it like a password. When sharing screenshots, hide the full link and any tokens it contains.

There’s no limit on the number of devices that can be connected at once, so you don’t need to choose a new plan just because you switch devices. VPNSon supports Windows / macOS / iOS / Android / Linux. Get the client for your platform from the user panel and import your current subscription on each device you want to use. Import and connect on every device separately; seeing a connection on one device doesn’t mean another is connected. Keep an eye on your account’s data usage across devices: unlimited devices doesn’t mean unlimited data. Before passing on an old device, remove saved subscription settings and sign-in details so its next user can’t access your account.

First, sign in to the user panel and check the account, plan status, and remaining data. Then confirm that the subscription imported into your client belongs to the same account. Your browser and client may retain different sign-in or configuration details, especially after switching devices or importing again; an old configuration may not be disabled automatically. Select the correct subscription in the client and update it manually. Check whether the error points to a network issue, an invalid address, or a configuration parsing problem. If the update still fails, note the client name, operating system, and exact error message, then report it through a panel support ticket. Don’t create multiple accounts or pay again to try to fix a configuration issue; neither replaces checking the subscription.

Disconnect the client first and confirm that your local network can access the internet. Then reconnect and test the webpage. A connected status usually means the client has started a connection on your device; it doesn’t guarantee that a particular service is reachable. Next, check which configuration and route are active, and whether your system proxy or tunnel mode is enabled as required by the client. If only one webpage fails, try a regular site to distinguish a general connection issue from a problem with the target service. If no webpages load, try another route and check your system clock. Change one setting at a time and keep the error message so you can identify the cause.

Apps can handle network settings differently. Browser access doesn’t mean other apps automatically use the system proxy. Some apps have separate network settings or may be set to connect directly by your current routing rules. Check the client’s connection log or rule matches to see whether requests from the app are reaching the client. If the client offers tunnel mode or per-app routing, follow the relevant guide to check permissions and app coverage, then fully quit and reopen the app. Don’t change the subscription address just because an app won’t open. If its requests are reaching the client but still fail, check the app’s account status, regional requirements, and service status.

Make sure you copied the subscription link from the user panel, not the panel page URL in your browser’s address bar. Check for extra spaces, line breaks, or truncated characters, then retry using the import method specified for your client in the panel or guide. Clients may support different configuration formats, so don’t assume the same exported configuration works in every app. If copying it manually keeps failing, retrieve the link again from the panel and check that your client supports the selected format. When reporting the issue, include the error message, import method, and client name. Don’t share the full subscription link in a support screenshot or public post, and don’t send the access credentials inside the configuration.

Check whether disconnections happen only after sleep, a network change, or when the app goes into the background. These issues may be related to power-saving settings, background permissions, or network switching. Start by checking whether your system restricts the client from running in the background, then reconnect. If it also drops frequently while the device is in use, temporarily close other proxy tools to prevent multiple apps from managing the connection, then compare with another route. Note your network environment, the client’s message, and whether the connection recovers on its own. Don’t disable all system security features for troubleshooting. A clear description of how to reproduce the issue is more useful than repeatedly reinstalling the client.

VPNSon covers 120+ countries / 150+ routes. First consider whether your use case requires a specific exit region, then compare performance on your local network instead of choosing by map distance alone. Nearby regions can still use different network paths, and congestion, routing, and the target service’s location can all affect performance. If a service requires a particular region, make sure your account meets its regional requirements. If you don’t need a specific region, start with one you use often and compare page loads, sustained requests, and playback. Check the route list alongside the options currently available in your client. Coverage doesn’t guarantee the same results for every route and service.

Pause downloads, cloud sync, and other tasks using your local network, then compare the connection using the same device and destination. If your Wi-Fi signal is weak, move closer to the access point or use a wired connection if possible, so local interference isn’t mistaken for route congestion. Next, switch routes in the client and keep the test conditions the same each time. Look for a consistent improvement rather than judging by a single test. If only one service is slow, check its status too. When reporting the issue, include the approximate time, local network type, exit region, and what you experienced. This helps distinguish a local network issue from path congestion or a problem with the destination service.

These terms describe how a route is organized, not a speed ranking that applies to every network. Direct routes connect to the exit without an intermediate relay. Relay routes forward traffic through an intermediary access point. IEPL routes use a dedicated transmission link. Actual performance also depends on your access network, exit location, and destination service, so the route type alone isn’t enough to judge. First decide which exit region you need, then compare the routes currently available in your client. Check connection setup, sustained access, and performance after switching networks. For more on how routes differ, see the protocol reference. The routes available to you are listed in your current subscription.

A successful network connection and a target service accepting your access environment are two different things. AI tools and streaming services may check your exit region, account region, payment details, browser state, or their own access policies. Confirm that the exit region actually in use matches the region you need, then fully quit the target app or compare using a separate browser session to rule out an old session. Don’t assume a service or specific content will be available just because of a route’s country label, and don’t treat one successful attempt as a guarantee. If regular webpages work but a particular service returns an error, save the exact message and note whether the issue occurs at sign-in, playback, catalog browsing, or request submission.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Monthly plan data resets each month on your activation date. Data packages last until used and never expire. Choose based on how regularly you use the service and how much data you need. Monthly reset rules don’t apply to data packages. If your account has multiple products, check each one’s status in the panel rather than assuming how they combine or offset each other. See the pricing page for full prices before paying, then check your order and account details in the panel afterward.

We support Alipay / WeChat Pay / USDT. Start from the order flow in the user panel and follow the amount and payment instructions shown on the current page. Don’t reuse payment details from an old order. After paying, return to the panel and check your order and plan status. If they haven’t synced, make sure you’re signed in to the account used to place the order and that the payment record matches the current order. Don’t make repeated payments while the result is unclear. If you need help, open a support ticket in the panel with the order ID, payment method, and a screenshot of the payment result. Hide unrelated account details in the screenshot, and keep your local payment record for reference.

Monthly plan data resets each month on your activation date. If you upgrade mid-cycle, the price difference is adjusted for the remaining days. To make a change, check your current plan, remaining data, and upgrade options in the user panel, then review the result on the order confirmation page. An upgrade doesn’t simply add a full data allowance or start a new billing cycle. The panel’s confirmation shows how the price difference applies to your account; don’t calculate it yourself and pay based on that estimate. If you want data you can use as needed, compare this with data packages, which last until used and never expire. If you’re unsure about the reset date or upgrade result, confirm through a support ticket before making changes.

We offer a 60-day money-back guarantee. To request a refund, sign in to the account used for payment and explain your request through the support ticket option in the user panel. Include the relevant order ID so it can be checked. If you have multiple orders, specify which one you mean rather than just naming the plan. See the Terms of Service for the full refund terms. Keep your order and payment records before submitting, and add any follow-up details to the same ticket so the request can be tracked. The panel will provide the outcome and next steps; don’t assume a processing time or refund method in advance. Never send your password, full subscription link, or other access credentials to support.