Terms of Service

Service Scope

VPNSon provides international routes, subscription management, and access to client downloads, covering 120+ countries / 150+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and client details are shown in the user panel. Coverage does not mean every route is suitable for every use.

The service provides network connectivity and does not include memberships to third-party websites, AI tools, or streaming platforms. Account eligibility, regional rules, and content licenses are determined by each platform. A network connection does not grant permission to access all of a platform's features or content.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login credentials and subscription details secure, and avoid storing them on public pages, in groups, or on other people's devices. If you discover that your credentials have been exposed or used unexpectedly, change your password promptly and report the situation by ticket.

An account has no limit on the number of devices that can be online at the same time, for use by the account holder across their own devices. This does not permit sharing an account with others, publicly distributing a subscription, reselling routes, or splitting benefits among other users. Account holders should manage authorized devices responsibly and remove connection profiles they no longer use.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. See the Plans page for prices, data allowances, and billing details. Check your selected plan before confirming an order. Payments are accepted through Alipay / WeChat Pay / USDT.

Acceptable Use

Users must comply with the laws and regulations of their location and any region involved in their use of the service, as well as the rules of the websites they access. The service must not be used for unlawful activity, including fraud, accessing another person's systems without authorization, distributing malicious software, violating others' legal rights, or obtaining data without authorization.

Users must not disrupt routes, attack service infrastructure, misuse accounts, or abuse shared resources. Users are responsible for content they actively submit, transmit, or publish. VPNSon provides network connectivity but does not obtain usage rights for content, software, or data on a user's behalf.

Availability and Limitations of Liability

Connection quality depends on factors including local networks, device settings, carrier routing, target platforms, and route maintenance. The service may be temporarily restricted by maintenance, outages, or external network changes. No route is guaranteed to remain available at all times, and no fixed speed or continued availability of any third-party platform is promised.

If a problem occurs, check the client status, try another route, and then report the issue through a user panel ticket. Do not include your password or complete subscription credentials in your report. These terms do not exclude liability that VPNSon is legally required to assume. Account, billing, and content disputes involving third-party platforms should be handled with the relevant platform.

Refund Terms and How to Apply

You may request a full refund for any reason within 60 days of the first payment. You do not need to explain your experience or provide a reason, and you do not need to complete troubleshooting first.

Sign in to the account used for payment and submit a refund request through the ticket portal, including order details that can identify the payment. VPNSon will verify the order and request date, then provide an update through the ticket. Do not submit payment passwords or other sensitive information unrelated to order verification.

Requests made after this period are not covered by this no-questions-asked refund commitment, but this does not affect any other rights users may have under applicable law. Account actions and refund requests are handled separately. An account restriction does not automatically cancel eligibility for a refund covered by these terms.

Account Termination and Changes to These Terms

For violations such as reselling shared access, unlawful use, attacks on infrastructure, or account theft, VPNSon may restrict relevant features, suspend connections, or terminate an account based on the risk. Protective measures may be taken first when necessary, with details provided through the user panel. Users may submit a ticket to request a review.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes to subscription benefits will be announced on the site or in the user panel. Updates do not retroactively reduce refund commitments for confirmed orders or affect rights provided by law. Review the applicable terms before continued use or confirming a new order.